Refund policy

30-Day Satisfaction Guarantee:

If you're not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.

Eligibility Criteria:

• Items must be unused, unworn, and in their original packaging.
• Returns must be initiated within 30 days of delivery

• Proof of purchase is required.
  

Return Process:

• Contact our customer support at hello@youractum.com OR at our toll free phone number 1 (800) 918-6114 with your order number and reason for return.
• Our team will provide you with return instructions and the appropriate return address.
  
• Ship the item(s) back to the provided address: 
  • 5307 Victoria Drive #1171, Vancouver, BC V5P 3V6, Canada
    
• Once we receive and inspect the returned item(s), we will process your refund or exchange.
  

Refunds:

• Refunds will be issued to the original payment method.
  
• Please allow 5–7 business days for the refund to reflect in your account.
  

Exchanges:

• Exchanges are subject to product availability.
• If the desired item is out of stock, a refund will be issued instead.
  

Return Shipping Costs:

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photos of the product. We will arrange for a replacement or refund at no additional cost to you.

Non-Returnable Items:

Certain items, such as gift cards and clearance items, may be non-returnable. This will be indicated on the product page.